Vision and Values
Quality and WHS
The Fault Management function is defined as the set of processes used to efficiently repair a network fault detected in the surveillance function. This includes the launching of relevant technical resources to assist in the repair of a fault condition.
This function is driven by processes that define how a fault is to be handled. The main categories on how a fault is managed are:
- Focus on service restoration - immediate and continuous response.
Call out to technician / engineer to assist with fault analysis and service restoration.
Call out of field resources.
Manage vendor support (e.g. facilitate communications between field staff and vendors).
Service at risk
- Focus on service continuity while controlling costs and managing the risk.
E.g. loss of system redundancy -> call out business hours to repair.
- Focus on repairing or resolving non-critical faults in a cost effective manner.
E.g. building infrastructure repairs Log fault and track resolution.
Local Maintainer Network
Fault Management Tools
Warehouse and Transport
Control of Non-Conforming
Health and Safety Policy
Equipment and Experience
@ 2007 BTS Networks